What is free?
The whole EduMark suite, on every plan: every tool your staff run by hand on their own records. On Free, add as many learners and staff as you like, with included storage. Free costs £0, needs no card, never runs out and never turns read-only.
What does Free include?
Courses, resources and documents, assignments, marking by your staff, the gradebook, results and certificates. Moderation, second marking and automatic sampling. Messages, calendar, announcements and whiteboards. EduMark Live for rooms, calls, check-in and recordings. Attendance across teaching, including the sponsored student (UKVI) attendance report and export. Google and Microsoft 365 sign-in, your own centre address (yourname.edumark.ai) with your logo and colours, your own Turnitin or Copyleaks account, help moving in from Moodle and other systems, and your own named EduMark expert.
What do we pay for?
Anything that costs EduMark money each time it is used, such as AI marking, Aurora, plagiarism and AI-writing checks, invigilated attempts, voice and transcription, takes EduMark Credits at the rate on the rate card. And Connect, which makes EduMark your connected system of record, is a yearly licence per learner on Pro. Plus is a yearly pool of credits; Pro is a larger pool and Connect.
How do EduMark Credits work?
One meter for every AI action. Each action has a fixed cost in credits, shown in the rate card, and every use is charged on every plan. Plus and Pro add credits per learner per year to one pool for your organisation, at a rate set for your sector. Pay for the year and the whole pool is there on day one. Pay monthly and one twelfth arrives each month. Inside the pool, admins set three budgets: one per learner, one per member of staff, and a separate one for agents and automations, which never spend from the learner budget.
Do credits roll over or expire?
Plan credits last for your contract year. On monthly payment, whatever you don’t use in a month rolls forward to the end of that year. We always spend the credits that expire soonest first.
Can we buy more credits?
Yes, on every plan, including Free. Buy more credits in Billing whenever you need them. The rate per credit falls as the purchase gets larger.
Do plagiarism and AI-writing checks cost credits?
Yes. EduMark Integrity checks use credits on every plan, including Free, at the rate on the rate card. Each check covers plagiarism, paraphrasing and AI-written text, and each one is charged, including a check of a resubmission. You can instead connect your own Turnitin or Copyleaks account, billed by that provider.
Who counts as a learner?
We count the highest number in any month of your contract year. Schools: pupils on roll, with leavers out from their leaving date. Colleges and universities: students enrolled in the courses you connect to EduMark, counted once however many courses they take, not the whole institution, so a university trying one department is quoted for that department. Training centres: unarchived learners; archived learners stay readable at no charge. If your organisation has centres in different sectors, each centre is priced at its own sector’s rate on one bill.
How many staff seats come with a plan?
Free includes unlimited staff. Paid plans include staff seats in proportion to your learners, and you can add extra staff seats at any time.
Can we change our learner numbers?
Yes. Add learners at any time and the extra is charged for the rest of your period. Reductions take effect the next month if you pay monthly, and at renewal if you pay for the year.
Can we get a refund?
New customers can leave within 90 days for a pro-rata refund. After that, unused value on a yearly plan becomes credit on your account, not cash.
Can we pay by invoice or with a purchase order?
Plans and credit top-ups are paid by card in Billing. Need to pay by purchase order? Contact us at contact@edumark.ai.
Should we pay monthly or for the year?
Prices are per learner per year. You can pay for the year or monthly; paying monthly costs more, and your credits arrive month by month instead of all at once.
Is there a minimum, or a discount for larger numbers?
Paid plans have a yearly minimum, and larger organisations pay less per learner. The calculator shows the exact price for your numbers.
What happens if a payment fails?
We retry the card and let your billing admins know. Everything keeps working for 30 days from the first failed payment. If it’s still unpaid after that, AI features and adding people pause until it’s paid, while submissions, human marking, moderation, feedback release and exports carry on. Paying at any point restores everything straight away.
Can we cancel?
Yes. Cancel in Billing at any time and your plan runs to the end of the period you’ve paid for. Then your organisation moves to Free: your courses, learners and records stay, and you keep working. The plan’s credit pool ends, and AI stays available with credits you buy.
Is anything added to the price?
No. EduMark is not VAT registered, so the price shown is what you pay. That applies to everything you buy from EduMark.
We have a lot of learners. Can we get a quote?
Yes. For more than our self-service number of learners on a paid plan, or if you need procurement paperwork, talk to us and we’ll prepare a quote for your organisation.
Is the Developer API part of a plan?
No. The Developer API is a separate product for your own applications. Each API project has a prepaid balance in pounds: every job has a fixed price, only completed jobs are charged, and a monthly spending cap applies. If your team switches it on, jobs can be paid from your organisation’s paid credits instead. Monthly invoices are only for contracts arranged with EduMark. The developer docs list the prices.